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~* Help/Frequently asked questions (FAQ) *~

AFTER ORDERING:

I haven't received the download links. What to do?
Download links aren't working. Please, help!?
Why can't I open/view the graphics?
I have lost the graphics I ordered. What do I do?



I HAVEN'T RECEIVED THE DOWNLOAD LINKS. WHAT TO DO?

The email with the link has probably been blocked, either by your internet service provider or by your email account, because they thought it was spam. Start with checking your Junk folder, because these emails often end up in there. If you don't have any such folder or still can't find the email, please let me know and I'll be happy to help.




DOWNLOAD LINKS AREN'T WORKING. PLEASE HELP!?

First make sure that the link hasn't been cut into two lines. If this has happened you will need to open your web browser, copy the first part of the link into the address area of the browser, then copy the rest of the link and paste it after the first part, then click 'Enter' (or 'Return') on your keyboard. If this doesn't help, please let me know and I'll try and help.




WHY CAN'T I OPEN/VIEW THE GRAPHICS?

The most common reason for this is that the zip file hasn't been extracted (opened). Have a look at this page for some instructions about zip files (it opens in a new window - close it to return here). If you still need help, don't hesitate to contact me.

Another reason may be that your program can't handle PNG files and the graphics need to be changed to another format. If you have a graphics program you can do it yourself, or else I can change them to GIF for you. (Or JPG, but then the backgrounds won't be transparent.) Let me know if you need help with this and I'll get back to you as soon as possible.




I HAVE LOST THE GRAPHICS I ORDERED. WHAT DO I DO?

Always make sure to backup your important files, but if you would lose graphics you have ordered, I'll of course try and help you to get them back.


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Copyright © 1997 - 2017 Helena Normark/Graphic Garden®.
Please note that the graphics used to decorate this site are my personal property.